Refund Policy
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
Avalaine will accept, for return or exchange, items that are purchased off our website within 60 days of the purchase under the following conditions:
- There is no visible signs of damage
- All original packaging is intact
- Any sign of damage will compromise the Avalaine guarantee
Item(s) cannot be returned or exchanged after 60 days of purchase.
We offer a 60 Day Money Back Guarantee on most products. Our guarantee requires the product/packaging to be returned. In the case that the entire product has been used, we may accept the packaging to be returned for a refund.
Several types of goods are exempt from being returned. We also do not accept products that are intimate (under-garments) or sanitary goods, shipping protection or insurance, hazardous materials, or flammable liquids or gases.
There is a 10% restocking fee on all returns.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
We reserve the right to refuse returns, refunds, or exchanges.
For all returns of exchanges please contact support@avalaine.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Order Cancellations
Orders may be cancelled by contacting our support team at support@avalaine.com with your order number as soon as possible after placing your order.
Cancellation requests are handled at our discretion depending on the status of the order. If your order has already entered the fulfillment process or is being prepared for dispatch, we may not be able to cancel it.
If a cancellation is approved, the order will be refunded to the original method of payment. Please note that approved cancellations are subject to a 10% restocking fee, which will be deducted from the refund amount.
If your order cannot be cancelled because it has already been processed or shipped, you may still request a return once the order has been delivered in accordance with our return policy.
Exchanges (if applicable)
For all returns of exchanges please contact support@avalaine.com and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $75, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at support@avalaine.com and allow us the opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
All gifts are limited to one per customer.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team support@avalaine.com
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at support@avalaine.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.